Returns & Refunds

Qualifying Order Issues

When there is an issue with your received package, eligibility depends on the product, condition, and circumstances of the order. Potential qualifying situations include:

• Wrong product or variant delivered.
• Product damaged or broken in transit.
• Missing items or incorrect quantity from the shipment.
• Product manufacturing defect that qualifies under manufacturer warranty or return guidelines.

General Return Conditions

To ensure smooth resolution, products being returned should meet the following criteria:

• The item should remain in an appropriate, uncompromised condition.
• Original product packaging and seals should be preserved where applicable.
• Valid proof of purchase (such as the Christodel order number or receipt email) must be provided.
• Certain sensitive items (such as opened intimate skincare formulas, unsealed supplements, or personal hygiene products) may have restrictions for health and safety compliance.

Information to Include with Your Request

When contacting customer support regarding a return or exchange, please provide:

• Order Reference: Your 6-digit or formatted order identifier.
• Item Name & Quantity: Specific product name affected.
• Clear Description: A brief description of the defect or issue observed.
• Photographic Evidence: Clear photos of the outer packaging, airway bill/label, and product defect.

Refund Method & Processing

If a refund is approved by our operations desk, the refund method and timing will depend on the original payment method (e.g. bank transfer reversal or card gateway credit) and the circumstances of the order. Our support team will provide complete confirmation and reference numbers once processed.