Privacy Policy

1. Information We Collect

To process your orders and provide a seamless shopping experience, we may collect:

• Contact & Identity Details: Full name, email address, and primary telephone number.
• Delivery Information: Physical street address, city, state, and relevant landmark instructions.
• Account Credentials: Login identifier and authentication tokens managed securely through Firebase Authentication.
• Order History: Products purchased, order totals, shipping selections, and payment reference identifiers.
• Support Inquiries & Reviews: Communications with our support desk and product feedback submitted to the store.
• Technical Data: Essential device and session identifiers necessary for website navigation, cart persistence, and security.

2. How Information Is Used

Information collected is used strictly for operational and customer service purposes, including:

• Processing and fulfilling your orders accurately.
• Coordinating logistics and dispatching packages to your address across Nigeria.
• Managing customer accounts and persistent wishlists.
• Sending automated order receipts, tracking notifications, and delivery updates.
• Providing responsive customer support and resolving order inquiries.
• Preventing unauthorized transactions, fraud, and system abuse.

3. Account Information & Authentication

Customer accounts on Christodel are authenticated securely via industry-standard Firebase Authentication. Your passwords are encrypted, and our team cannot view your raw password credentials. You can update your profile, view order history, and manage saved addresses directly from your Account dashboard.

4. Order Information Retention

Order and transaction records are retained as necessary to process fulfillments, maintain accurate sales history, provide warranty or return support, resolve disputes, and comply with standard Nigerian business record-keeping practices.

6. Cookies and Local Storage

Our website uses cookies and browser local storage strictly where necessary to maintain your shopping cart items, preserve your guest wishlist, remember your authentication session, and optimize website loading speeds.

7. Third-Party Service Providers

To operate our online storefront reliably, we partner with reputable third-party infrastructure providers:

• Cloud & Database: Google Firebase for authentication and database management.
• Email Communications: Resend API for transactional order confirmation emails.
• Payment Processing: Certified payment gateways (Monnify / Paystack) for secure card and virtual account processing.

8. Data Security

We employ reasonable technical, organizational, and administrative safeguards to protect your personal information against unauthorized access, loss, or alteration. All web communications are transmitted over encrypted HTTPS/TLS protocols.

9. Your Rights

You have the right to access, review, and update your personal information through your account settings. If you wish to request account deletion or have questions regarding your data, you may reach out to our privacy desk.